Frequently Asked Questions
Everything you need to know about ScentLok gear, shipping, and our Carbon Alloy technology.
How does Carbon Alloy technology work in your hunting gear?
Our patented Carbon Alloy technology combines activated carbon, treated carbon, and zeolite to adsorb human odors. This prevents prey from detecting your scent, providing you with the ultimate advantage in the field.
How should I care for and reactivate my ScentLok apparel?
To maintain effectiveness, we recommend washing only when necessary in cold water on a gentle cycle. To reactivate the carbon technology, dry your garments in a household dryer on high heat for 40 minutes every 30 to 40 hours of field use.
What is your return policy for performance gear?
We offer a 30-day return policy for items in new, unworn condition with original tags attached. Please note that for hygiene reasons, base layers must be unopened to qualify for a return.
Do you offer international shipping for outdoor enthusiasts outside the US?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout based on the weight of your gear and destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Shop Pay for larger gear purchases.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.